V3 Cares

If you or a mother you know in the Folsom area experienced a home invasion within the last 21 days, we want to help. V3 Cares is a program developed to help young families feel more secure while in their homes after a break-in, offering a complete alarm system with complimentary monitoring for a year.

For more details and qualification requirements, please fill out the form below or just give us a call. We are committed to helping our community’s young moms or dads feel empowered and protected when home alone, one family at a time.

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Hear About Our Customer’s Story

Markie Turner


brokenwindowdamage-225x300At around 9:50 AM while I was on the computer working on homework, someone rang my doorbell. Caleb was asleep still (I know, he’s amazing) and Ellie was hanging out with me in my bedroom. I didn’t answer it because I was still in my pajamas and ya know, not ready for the day. They rang the doorbell again and I still didn’t answer. Our master bedroom window opens to the front of the house so I looked out and didn’t see a car. Then they rang the doorbell a third time, which should have been a good indicator to me that something was wrong. I watched the person walk away from my house. He was wearing a black hoodie (with his hood up) jeans and red Nike high tops. I never saw his face, hair color, or skin color. But I’d say he was at least 6 feet tall. I watched him walk down the street as he turned the corner and noticed that he didn’t knock on the neighbor’s door.

I texted Tristan what happened because I thought it was strange, but didn’t think much of it. Meanwhile I put Ellie in her bedroom on timeout (she spilled milk on the floor and refused to pick it up) and then kept Caleb in my bedroom while I hopped in the shower.

When I got out of the shower I went over to Ellie’s room (she was still mad that I made her stay in there) and picked her up and let her watch me put my contacts in (she loved it, I always know how to win her over). Caleb was playing in the ground in our vanity area pulling everything out of the drawers.

This is the part when I heard the really loud bang, like something hard hitting glass. It was consecutive; I knew right away something wasn’t right. I called Tristan, because that’s what a wife does when they’re concerned or worried (and I think I was still in denial of what was happening). But right when he picked up it dissolved and I told him “I think someone’s trying to break into our house!” He replied “Call 9-1-1!” So I did. It was 10:47 AM when I called and told them that someone was trying to break in. They told me police are on their way. Meanwhile the loud bangs were still going on and I opened up my bedroom door and looked downstairs. I saw a shadow around the sliding glass door and movement, but couldn’t make out anything else. I closed my bedroom door and continued talking to dispatch, telling them my address, who was in the house with me, my children’s age, and whether or not I have a weapon. I told them we have a knife block downstairs (but we both knew I wasn’t going down there to get it) and scissors upstairs. I was talking to her for about two minutes when I heard the glass shatter.

When that happened I ran to my kids, picked them up and put them in the bathroom in my bedroom. It has a lock (unlike my bedroom door) and I stood next to the door trying to barricade it as much as my five foot two inch self could. At this point I could feel andrenline pumping through my veins (more so than before). I was calm, quiet, and trying to think things through. Ellie was quiet and understood something wasn’t right, she heard the banging and could see the fear on my face. But she’s my brave girl and obeyed me when I asked her to climb in the shower. Caleb was whimpering wanting me to pick him up, but I was afraid to take my hand off the door knob and my other hand was holding the phone talking to dispatch. As I looked down at my kids, I thought about their safety and only theirs. If the man had a gun, he could potentially shoot through the door. Our shower is to the left of it so that’s why I wanted them in it. And also, for some reason, it felt safer to keep them hidden, even if behind some puny shower curtains.

About 30 seconds after I heard the glass shatter I heard him pounding up the stairs. I didn’t hear him open the door, but I knew immediately when he was in my bedroom. I heard footsteps and shuffling and knew he was stealing things. I reluctantly let go of the door handle and put Caleb in the shower with Ellie. Ellie kept asking me to turn on the light (it was darker in the shower with the curtain closed) but I was scared to do it because I didn’t want him to know we were there. I turned it on anyway because I figured he’s already heard Caleb and Ellie anyway and seeing Ellie’s nervous face, at least I could take away this small fear if I couldn’t take away any others.

I was still on the phone to dispatch, I wasn’t saying anything only breathing while she talked to me. “The police are on their way”, “stay where you are”, “you don’t have to say anything if you don’t want to”. I told her a few things–where my bedroom was located in my house, where my kids were, the fact that I was in a towel. Yep, I wasn’t even dressed people.

He was in my room for probably 30 seconds and then it was quiet, I didn’t hear anything after that. This is when the fear gripped me more so than before. If he banged down this door, what were my options? I was quiet, my mind working to think of what to do, but fear made it hazy, my hands were shaking, and my heart rate must have been 120 beats per minute. My kids were making noises I think, but I was focused on keeping this door intact if he tried to kick it down.

About a minute and a half of silence followed before I heard the sirens. They still sounded distant. But then I heard a female voice say “Folsom PD!” And relief coursed through me. I was still on the phone with dispatch when they came up and knocked on the bathroom door. It was a male, I opened the door slightly and told him I was in a towel. Then he said just stay put as they cleared the house. I hung up with the 9-1-1 lady and called Tristan. The first thing I said was, “Tristan I’m okay, the kids are okay.” He told me he was here (along with about 10 other police cars) and that the cops won’t let him in yet. Then I let myself cry for two minutes, mainly out of relief. I knew in my heart, that we were kept safe and protected.

After the house was cleared, the female officer came to my door and wanted to start the report. I came out of the bathroom and noticed right away that our MacBook Pro was gone from its laptop stand on our desk. I looked under my nightstand where I’d left my MacBook Air the night before after finishing an assignment–gone too. I had expected this and wasn’t at all surprised. Obviously, what matters most was protected.

I got dressed, and picked up my kids out of the shower, they were a little wet but otherwise completely fine. I went to the hall and saw Tristan run up the stairs. I will never forget the look on his face–it read anxious, relief, and a hint of impatience We hugged for a minute (not nearly long enough) and then I told him to get Ellie. My father-in-law came up the stairs too and I handed him Caleb so I could relate the story to the officer.

Tristan came into our bedroom and sank to the floor, defeated, as he realized what was missing. He looked around and noticed our iPad was gone too. Immediately, he was on the phone, calling our landlord, insurance (because we do, in fact, have renter’s insurance), and probably the most important thing he did; setting up our missing devices to lock when they connect to the internet.

Let me take a moment to tell Tristan’s side of the story. When he got off the phone from me, he locked his computer grabbed his coat, and booked it out the door without a word to anyone. Intel (where he works) is huge, so he said he was straining for air by the time he got to his car. He took off and while on the road called his dad and told him what was happening. Sheldon grabbed a 2 x 4 and ran out the door as fast as he could (can you believe his weapon of choice? He’s awesome). The Turners live about two miles away from us. Tristan’s work is also about two miles away, but there are so many lights that most of the time it takes 10-15 minutes of commute. They both pulled up about a minute after the cops got there. Between the time when I had first called and the phone call to let him know we were safe, it had only been nine minutes. I was shocked when he told me that later.

Also, anyone who knows Tristan knows that he is 100% loyal to Apple. He utilizes all their capabilities, often ones that people may not know about. Like being able to lock our Apple devices remotely from our phones. Also, he’s really good about backing up our computers, so all of our pictures, music, files, were saved on a hard drive, which they didn’t take. Tristan is the tech king.

I went downstairs and saw the shattered sliding glass door and the rock from our backyard he had used to do it (this was a double paned door, by the way). The police also found the screen pulled off our kitchen window–he had tried to enter that way first. Little did he know that we keep our house on full lockdown almost all the time; every window and door. I’m sure that while I was in the shower he was trying those first. Immediately I was grateful that he decided to use a rock to try and break in because I wouldn’t have heard anything had he been able to slip through an opened window or unlocked door. And yet another sign of our protection.

There were police officers everywhere. For a fleeting moment I was grateful that my house was so clean (my bed was even made when the man came in to steal our things). Ya know, if I’m going to be robbed, I’m going to do so with dignity.

After walking downstairs, I went with a Sergeant (in a very nice Ford Explorer) while he drove me to see two men they had detained to see if they matched my feeble description. Both of them were too short and weren’t wearing those red Nike hightops. They hadn’t found him. We gave the police our serial numbers and had CSI come and dust for prints (which was also a dead end).

Tabitha (my sister-in-law) had made her way over to our house some point during all this. Not because she had heard anything, but because she had tried to call me. That girl is awesome. Her being there was very helpful. Ellie went and played with Allye in the car while Tabitha and Tristan worked on getting someone over to replace the glass of our slider; it was already 61 degrees in our house, and did I mention it was pouring rain? Sheldon helped to clean up all the glass and lend a hand whenever he could (mainly by holding Caleb).

By about 3 o’clock, I found myself at my in-laws house with the kids while Tristan stayed and waited for the glass guy. I hadn’t eaten anything all day, I’d realized. Funny because food is rarely not on my mind. I was distracted and couldn’t stop thinking about the events of the day. My mother-in-law helped out a lot with the kids and I’m super grateful. Mainly my thoughts were ones of gratitude and silent prayers. I know I was protected, there’s no doubt about that in my mind. So many things could have gone differently and much worse. What if I was separated from my kids when he entered? What if I hadn’t heard him? What if I wouldn’t have been there, how much would have been stolen? What if I would have answered when they first came to the door? What if I was still in the shower when he broke in? What if what if what if; a plague of the mind.

But it didn’t happen that way. If I was to be robbed while in my own home, it couldn’t have gone any smoother, actually. We found out today that our insurance is able to cover our missing items and our landlord’s insurance covered the broken glass. I always used to tease Tristan that he was paranoid, but I definitely learned many lessons from this experience. We were prepared and as it says in the Doctrine and Covenants, “…if ye are prepared, ye shall not fear” (Section 38, verse 30).

The story gets a little interesting from here, but don’t get too excited because we still haven’t found them. I say them because we now know there were at least two people doing the “operation”. The person that broke in and the person who drove in the get-away-car. Our neighbor that lives across the street from us had a camera on his roof. We weren’t able to see the people, but we know what the car looks like. It was the same car that drove by around 9:45 when they first rang my doorbell, and the same car that drove away right before the police got there. It is hard to make out the model but we’re pretty sure it’s a Nissan Altima, early 2000s. It’s gray with tricked out rims. So that was extremely helpful.

You know what’s also helpful? My husband (I know, I say that a lot, but it’s the truth). At about 3:00 that day, his MacBook Pro came online and told us its approximate location (which was a neighborhood in North Sacramento). It also locked down his laptop completely and the only way to unlock it is for Tristan to personally type in the code or else take out the hard drive. We let the police know, but unfortunately it didn’t give them substantial evidence to do a search.

On Saturday morning, Tristan’s iPad came online in the same location. It locked, again not allowing access. We told the cops. Then, Saturday evening, my phone went off telling me my Air had been located (and locked). Tristan looked up it’s location and it was at a Starbucks in North Sac. After talking to a family member (who works for the Police) he told us to call Sacramento PD and let them know what we know. Because my Air was in a public location, they could go there and hopefully catch them in the act. Unfortunately it wasn’t quick enough because by the time the officers got there they had been gone for about ten minutes. The workers did say there were people there with a laptop. And they also don’t have video surveillance. Bummer. A detective is on the case and they’re doing what they can. It’s been really great working with them and I really appreciate the fact that they’re trying to find these guys.

Today, Tristan stayed home with us as he talked to the detective, worked with the insurance, and got our new security system in place (courtesy of V3 systems). We’re safe, grateful, and as always, hopeful. That’s one of the many things the Gospel of Jesus Christ offers us–hope. There was not one moment during this experience that I didn’t feel it. Hope that we would be safe, hope that the police would get there, hope that we would be able to handle the financial burdens that may come of this. “For God hath not given us the spirit of fear; but of power, and of love, and of a sound mind” (2 Timothy 1:7). They may have taken our most valuable items in a monetary sense, but they didn’t take the most important things to us. No, I kept them safe with me in the bathroom and in my heart. My testimony cannot be stolen without my permission and neither can my love of God and His for me.

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